GentleTech Concierge
Friendly, patient, jargon-free technical support – in the comfort of your own home.
Berkhamsted |
Hemel Hempstead |
Kings Langley |
Surrounding Villages
Book a Visit
Technology should work for you – not the other way around
Today's world moves fast. Banking apps, video calls, NHS services, smart devices – it can feel like a lot. If you've ever felt left behind, confused, or just a little unsure, you're not alone. And you've come to exactly the right place.
GentleTech Concierge comes to you – at home, at your pace, with no jargon, no judgement, and no question too small.
What We Can Help With
From everyday apps to online safety, we cover everything that matters to you – explained clearly, at your speed.
New Devices set up
Phones, tablets, laptops, printers, smart home technology (doorbells, alarms, camera's etc) & smart TVs – set up and ready to use.
Digital MOT & Coaching
A full health check of your devices, accounts, and online safety. Plus confidence coaching to keep you connected and uptodate.
Online Banking & Apps
Set up, understand, and use them safely and confidently.
NHS App & Health Services
Book appointments, order prescriptions, access your records.
Staying Connected
Video calls, WhatsApp, email, and social media with family and friends.
Scam Awareness
Know what to look for, how to stay safe, and what to do if something feels wrong.

After every visit, you'll receive simple, plain-English How-To Guides and Tips – yours to keep, refer back to whenever you need.
How It Works
Four simple steps – from first hello to feeling confident.
Get in Touch
Drop us a message or give us a call. Tell us what's on your mind – however big or small.
We Come to You
We visit you at home, at a time that suits you, in your own familiar surroundings.
We Work Through It Together
No rushing, no jargon. We will discuss what you need and how you like to work, I explain everything clearly and make sure you feel confident before I leave.
You Keep the Guides
I will follow up with simple, personalised notes and tips so you can refer back whenever you need.
Simple, Honest Pricing
No hidden fees. No confusing packages. Just straightforward support at a fair price.

All prices are transparent and agreed in advance. You'll never be surprised by an unexpected bill. You can pay with Cash/Card/Bank Transfer/Direct Debit - however you feel most comfortable. Invoices will be provided.
Your Safety & Peace of Mind
GentleTech Concierge is built on trust. Everything I do is transparent, honest, and entirely focused on you.
DBS Checked
Fully verified for your safety and reassurance.
First Aid Trained
Because your wellbeing always comes first.
Fully Insured
Professional indemnity and public liability insurance in place.
Completely Confidential
Your information, your accounts, your privacy. Always.
About Me - Your Tech Concierge
My name's Emma and I've spent my entire 25+ year career working in digital technology for major businesses – but the work I find most rewarding has always been closer to home.
For years, I've been the go-to tech support for my family and friends – the person they call when something doesn't make sense, when they're worried about a suspicious message, or when they just want to feel more confident using their phone.
GentleTech Concierge grew from that. Because everyone deserves patient, friendly, expert help – not just the people lucky enough to know someone like me.
No question is too basic. No challenge will be dismissed. I'm here to make your life simpler.
What My Clients Say
"Emma is so patient, kind, friendly and helpful and explained everything so clearly. I didn't feel silly asking questions – quite the opposite."
– David, Berkhamsted
"I finally feel confident using my iPad. I can video call my grandchildren and I know how to spot a scam email. I can't recommend this enough."
– Ann, Hemel Hempstead
"The Digital MOT was an eye-opener. I had no idea how exposed I was. Everything is sorted now and I feel so much safer."
– Susan, Kings Langley
"I feel so much better knowing I can reach out to Emma, I keep a note of all the little niggles and worries I have and we sit down and she patiently works through them for me and helps me feel confident and safe"
– Laura, Berkhamsted
Questions We Hear All the Time
No question is too small – here are some of the things people often ask before getting in touch.
Do I need to be very technical?
Not at all. That's exactly why we're here. We start from wherever you are – no prior knowledge needed and you are always treated with dignity and respect
Do you fix computers?
I focus on helping you set up, use and improve security and understand your technology – not traditional IT repair. If something needs a specialist repair, I'll will be happy to point you in the right direction of one of our trusted and reliable partners. Subject to agreement I can arrange to deliver and return these to you as well.
What happens if I need supplies?
No problem, I always carry a modest supply of basics; printer paper, batteries, small tools and label printer and any of these that are required are supplied at cost price. For larger or more specific items, these can be ordered and delivered to you at our next visit. I have an amazon page you can use to buy products I trust and recommend.
Can you help more than one person at a time?
Yes – Confidence Coaching sessions are available for groups of up to 4 people, making them ideal for friends or family. Larger groups can be accommodated on request.
Where do you cover?
Berkhamsted, Hemel Hempstead, Kings Langley and the surrounding villages. I can travel further subject to availability and additional (modest mileage charge) Not sure if we cover your area? Just ask.
Ready to feel more confident with technology?
Getting started is easy. There's no commitment, no pressure – just a friendly conversation about how I can help.
📞 Call/Text/Whatsapp
07384460374
✉️ Email
emma@gentletechconcierge.com
📍 Serving
Berkhamsted · Hemel Hempstead · Kings Langley · surrounding villages
Book a visit today – and take the first step towards a simpler, safer, more connected life.